Refund policy

Return & Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Return Eligibility

To qualify for a return, please ensure your item meets the following criteria:

    ·The item must be in the same condition as you received it: unworn or unused.

    ·It must have all original tags attached and be in its original packaging.

    ·You must provide a receipt or proof of purchase.

How to Start a Return

    1.Contact Us: Reach out to our team at NameberryJaxx6075@outlook.com to initiate your request.

    2.Shipping Address: Once approved, please send your returns to:Congressional Way|Deerfield Beach|FL|33442|UNITED STATES|

    3.Process: After your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.

    ·Note: Please do not send items back without first requesting a return, as they will not be accepted.

For any questions, you can contact us at NameberryJaxx6075@outlook.com.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are exempt from being returned, including:

    ·Perishable goods (e.g., food, flowers, or plants).

    ·Custom products (e.g., special orders or personalized items).

    ·Personal care goods (e.g., beauty products).

    ·Hazardous materials, flammable liquids, or gases.

    ·Sale items and gift cards.

Please reach out to us if you have questions regarding a specific item.

Exchanges

The most efficient way to exchange an item is to return your original purchase; once the return is accepted, you may make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must remain in its original, unworn, unused condition with tags and packaging, and proof of purchase is required.

Refund Process

    ·Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

    ·If approved, your refund will be automatically processed to your original payment method within 10 business days.

    ·Please allow additional time for your bank or credit card company to post the refund.

    ·If more than 15 business days have passed since your return was approved, please contact us at NameberryJaxx6075@outlook.com.